Coronavirus and Bridge Vets Update 24 March 2020

Coronavirus COVID-19 Update 24-03-2020

Due to the current situation with Covid-19 in the UK and the governments lockdown announcement last night, we have had to review and amend the services we are able to offer once again during this pandemic. We are now running an EMERGENCY ONLY service, all non-essential visits will be cancelled. We are working hard to reach everyone to advise of these changes.

Our governing bodies the RCVS and BVA have issued this statement overnight;
‘Following the Prime Minister’s statement this evening, the RCVS and BVA are seeking urgent clarification from Government.
Current advice is that Veterinary practices must reduce face-to-face contact immediately, switching to providing emergency care only, fulfilment of urgent prescriptions and maintaining the food supply chain’

The RCVS have issued guidance for pet owners which you can access here.

We have taken measures within our team to ensure we are able to continue to offer our the best possible veterinary care for your pets. The steps we have taken include adding provision for telephone and video consultation where appropriate and dividing our team into two halves, to ensure we can continue to provide emergency care.

From Wednesday 25th March 2020, our opening hours have been altered temporarily to:
Monday to Friday 8:30 am to 6pm,
Saturday 8:30am to 3:30pm.
Until further notice.

We also request that all clients provide us with at least 3 working days’ notice for all urgent repeat prescriptions and food orders, whenever possible.  Please click here to be directed to our online ordering system, alternatively you can place an order by email – – please include your name, your pets name, your contact telephone number and details of the medication you require, finally you can call the practice and leave a message on our designated prescription line.

We would like to thank you all for your patience and understanding at this difficult time, but rest assured we will be here for you and your pets when you need us most.

Thank you and best wishes from the Bridge Vets team.

Coronavirus and Bridge Vets

We are closely monitoring the current situation regarding the Coronavirus Pandemic and have implemented the following precautionary measures to reduce the risk to our visitors and team.
The Royal College of Veterinary Surgeons (RCVS) have provided guidance to pet owners during the coronavirus pandemic which you can read by clicking here.
Please follow our precautions to help protect you our clients and our team:
  • If you are feeling unwell, exhibiting symptoms associated with the Coronavirus such as a fever, cough or shortness of breath, or if you have been in close contact with someone showing these signs, please do not visit the practice. However if you need veterinary assistance, please call our reception team and we will ensure that your pet receives the treatment needed.
  • Any people who have recently travelled to a high risk location we request that you do not visit the practice. For veterinary assistance please call the reception team and we will ensure that your pet receives the treatment they need.
  • When you arrive at the practice, please remain in your car and telephone reception to let us know you are here.
  • The veterinary surgeon will call you to discuss the case, and a member of the team will come out to the car to collect your pet. (We are unable to allow clients into the building during the government lockdown, with the exception for euthanasia when we will allow one member of the family to be present, provided they have no symptoms of Coronavirus and have not been in contact with anyone who has).
  • Your pet will be examined by the vet who will then call you again to discuss the case and recommend any treatment. The call will be transferred to reception for any payment whilst your pet is returned to you. Any treatment that needs to be dispensed will then be placed on the bench outside the practice for you to collect.
  • Please help with social distancing by remaining in your car at all other times.
  • Following the World Health Organisation guidelines, we ask all visitors to pay by card rather than cash.
  • In line with government and RCVS guidelines we are only able to see urgent or emergency patients. We are however conducting telephone and video consultations for any client with any concerns, and for medication reviews. These are chargeable at the usual rate, if after this the vet decides your pet needs to be seen then there will be no additional consultation fee.
Thank you, from the Bridge Vets Team
Bridge Veterinary Practice Ltd
01603 783920


David in theatre using keyhole surgery to spay a dog
David performing keyhole surgery at Bridge Vets

Laparoscopic surgery – commonly called ‘keyhole surgery’

We are continually striving to offer your pets the very best standards of care. In 2018 we invested in state of the art equipment enabling us to be one of the few practices in Norfolk to offer it.

Many of us are familiar with it as it is routinely chosen over open surgery in man. Benefits include improved recovery times with reduced pain. The same is true when used by vets. In addition you also have better visibility of the organs compared to open surgery.

Delyth and David in theatre at Bridge performing a laparoscopic procedure
Del and David operating

Commonly we use keyhole to neuter dogs, both spays and abdominal castrates (when the testicles are still in the abdomen). We can also use it to biopsy internal organs or perform preventative procedures . It can even assist in bladder stone removal.

This recent addition complements our existing equipment therefore expanding the healthcare options for your pets.

If you are interested in having keyhole surgery for your pet or have any questions call the team on 01603 783920.